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Returns


Thank you for shopping with us!

We thoroughly inspect every item before packaging and shipping to ensure impeccable quality is maintained. 

Due to the level of discount offered on this site we do not offer refunds, however we can assist with an exchange of your items as outlined below. 

Exchanging an Item

If you are not 100% satisfied with your purchase you are welcome to exchange it for another size or style provided that you contact us within 3 days of delivery to you to request a Return Authorisation Number (RAN). 

Ship back to us at your expense the item/s for exchange within 3 days of receipt of the RAN.  You must include the Returns Form included with your original delivery. The goods being exchanged must be unworn, unmarked and unused and be returned with all swingtags, labels and website packaging and tags intact. 

For exchange for items of equal or greater value to those being returned, purchase these items on the site.  Once the returned items are received your original transaction will be refunded. 

For exchange for items of lesser value to those being returned, when you contact us for your RAN please also indicate what item or items you wish to exchange for.  We will endeavour to hold these items until your return is received but cannot guarantee item availability. A site credit will be issued against returned items valid for three (3) months and a Credit Code will be emailed to you for use.

Exchanges and credits will only be issued on product/s being returned to us in compliance with this returns procedure.   

Please note that Swimwear, Earrings and items sold with any further discount or promotional code are sold on a FINAL SALE basis and therefore cannot be exchanged

Ship your item/s to:


Grace Melbourne

Online Returns Department

595 Malvern Road, 

Toorak VIC 3142

Australia  

Ph: +61 3 9827 2133.  

Items must arrive at this address within 10 days from the date the RAN was issued or the return will not be accepted and will be sent back to you. 

 

Any exchange items will be shipped to you as soon as we receive your returned item/s and any additional payment (should one be due).  Please note that for exchanges the new item/s can only be held for 48 hours while we wait for your return.  Alternatively, you can purchase the item online and you will then be refunded for the returned item.

All returns are subject to our Terms and Conditions.